Compliment or Complaint
Let us know how are we doing
If you feel we have let our standards slip and have a complaint, we want to hear about it. This provides us with an opportunity to resolve the issue and enables us to learn from our mistakes to continue to improve the service we deliver to all customers.How to contact us
Visit a branch
Pop into your nearest branch and have a chat with the friendly team. See a list of branches here.Call us
Call us on 0800 696 636Monday to Friday 8:00am – 6:00pm
Ask to speak with someone in our senior management team if you like.
Write to us
Credit union South The Public Trust Building Level 1, 442 Moray PlacePO Box 6294
Dunedin 9059
Online
Complete an online complaints formHowever you choose to contact us we can ensure you that your complaint will be acknowledged within two working days.
Feedback
If you have an idea on how we can improve our service or you just want to make a team member’s day by providing some great feedback, please visit our feedback page.Complaint not resolved
If you feel that your complaint has not been resolved, you can escalate it by calling 0800 696 636 and asking to speak to the Manager, Branch Sales and Service. If you still feel it has not been resolved and would like to take it further please contact our CEO. Gavin Earle, Chief Executiveemail: ceo@nzcubaywide.co.nz
PO Box 431
Hastings 4156
Taking your complaint further
The Banking Ombudsman is a free independent service that provides help to resolve disputes between a customer and a banking service provider. If you have made a complaint and feel we haven’t resolved the issue you can ask for their help . Banking Ombudsman contact detailsFreephone: 0800 805 950
Phone: +64 4 915 0400 (from overseas)
Email: help@bankomb.org.nz
Website: www.bankomb.org.nz
Postal Address:
Freepost 218002
PO Box 25327
Featherston Street
Wellington 6146
