Compliment or Complaint
Let us know how are we doingIf you feel we have let our standards slip and have a complaint, we want to hear about it. This provides us with an opportunity to resolve the issue and enables us to learn from our mistakes to continue to improve the service we deliver to all customers.
How to contact us
Visit a branchPop into your nearest branch and have a chat with the friendly team. See a list of branches here.
Call usCall us on 0800 696 636
Monday to Friday 8:00am – 6:00pm
Ask to speak with someone in our senior management team if you like.
Write to usCredit union South The Public Trust Building Level 1, 442 Moray Place
PO Box 6294
OnlineComplete an online complaints form
However you choose to contact us we can ensure you that your complaint will be acknowledged within two working days.
FeedbackIf you have an idea on how we can improve our service or you just want to make a team member’s day by providing some great feedback, please visit our feedback page.
Complaint not resolvedIf you feel that your complaint has not been resolved, you can escalate it by calling 0800 696 636 and asking to speak to the Manager, Branch Sales and Service. If you still feel it has not been resolved and would like to take it further please contact our CEO. Gavin Earle, Chief Executive
PO Box 431
Taking your complaint furtherThe Banking Ombudsman is a free independent service that provides help to resolve disputes between a customer and a banking service provider. If you have made a complaint and feel we haven’t resolved the issue you can ask for their help . Banking Ombudsman contact details
Freephone: 0800 805 950
Phone: +64 4 915 0400 (from overseas)
PO Box 25327
Wellington 6146 NZCU Baywide abides by a set of banking standards set by the New Zealand Bankers’ Association. You can view our responsibilities under the Code of Banking Practice.