AccessPhone how to guide

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What number do I call for AccessPhone?

When is AccessPhone available?

What if I can’t remember my Access Number?

How to register for AccessPhone?

How to check my balance

How to pay someone or transfer

How to change my Access Number

What if I need help?

What number do I call for AccessPhone?

Call us on 0800 696 636 and press 1 for AccessPhone

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When is AccessPhone available?

AccessPhone is available 24 hours a day 7 days a week

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What if I can’t remember my Access Number?

If you need any details required to log into AccessPhone banking, you can visit a branch with identification, or call our contact centre on 0800 696 636

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How to register for AccessPhone?

  1. Call us on 0800 696 636 to register and set up AccessPhone
  2. Once set up call 0800 696 636 and enter your Customer Number followed by the hash (#) key
  3. Enter Code given to you by a staff member when you set up AccessPhone followed by the hash (#) key
  4. When prompted enter your own personal Access Number which can be 4-8 digits long

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How to check my balance

Press 1. Account balances and transactions
  1. Savings and account balances
  2. Loan account balances
  3. Investment account benefits
  4. Last five transactions
  5. Interest earned for the last financial year

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How to pay someone or transfer

Press 2. Transfers and bill payments
  1. Transfer between your account
  2. Bill payments and transfers to other NZCU South customers

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How to change my Access Number

Press 4. Other facilities
  1. Change personal Access Number
  2. Access another customer number

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What if I need help?

Press 5. Speak to a team member Press 0. To return to main menu

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You can download a PDF version of our AccessPhone how to guide here